Exchange Policy

Orders are eligible for store credit ONLY, if they are received by Harlee Jane within 14 days of the purchase date with receipt, unopened, + original tags attached (DOES NOT apply to ALL custom graphic tees)
 
Damaged items are valid for store credit ONLY. Damages to items must be reported prior to use with the original tags + packaging still in place.
 
Harlee Jane is not responsible for lost or tampered packages.
 
Exchanges + store credit will be processed when the item has been fully returned to Harlee Jane - please allow 1-2 weeks for processing + credit to be delivered. In-store credit does not expire + can be used towards the purchase of any item from our website.
 
If for any reason you need to cancel an order prior to shipping; a 15% cancellation fee will be charged. If shipping has already taken place, you will receive store credit once the item has been returned to Harlee Jane. 
 
When returning shoes, the shoe box may not be used as the shipping container; the box must be placed in another box or poly mailer as the shoe box is considered a part of the product.
If your item is returned to us for any of the following reasons: (insufficient address, unable to forward, incorrect address, incorrectly entering your shipping address, or otherwise undeliverable) the customer is responsible for the cost of reshipping the item back to you.
 
Harlee Jane is not responsible for lost or stolen packages. In the instance, it is the customers responsibility to file a claim with the shipping carrier. 

All merchandise must be unwashed, unworn, + in original condition or will be subject to denial. Swimwear with a protective adhesive strip must be returned in its original form with the protective strip fully attached.  

FINAL SALE + FLASH SALE  items are NOT eligible for Returns or Exchanges.  

Below are the categories in which your item will be FINAL SALE:  

  • All Accessories  
  • Jewelry  
  • Hats  
  • Scarves  
  • Sunglasses  
  • Makeup/Beauty Products  
  • Handbags  
  • Belts  
  • Final Sale + Flash Sale Items   
  • Reign Lashes.
  •  Graphic Tees

All graphic tees are made to order, + sent directly from our printers warehouse in Texas. They are handmade products. If you find defects in ink or garments, please contact us + a replacement or credit will be issued. Please note that every monitor shows a slight color variation. Colors may be enhanced on certain desktops or cellular devices. Otherwise, exchanges of full orders are not accepted without special circumstances.

ADDITIONAL RETURN DETAILS FOR INTERNATIONAL, APO & PO BOX ADDRESSES  

We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO addresses, + PO Box Addresses - please send your return to our Idaho Address: 21270 Trigger Ranch Ln. Star, ID 83669. Include your invoice + eligible Items in the Return Package + obtain tracking for your records. Once the return is delivered to our Warehouse, it takes 3-5 business days for Harlee Jane to process; we will then email you an E-Gift Card with store credit. We are NOT able to Process Exchanges for International Orders.

If you are in need of making a return please email hello@harleejane.com